Frequently Asked Questions

What should I do if an item arrives damaged or incorrect?

Please contact us with your order number, a description of the issue, and clear photos of the item and packaging so we can review it and help with the next steps.

How do you choose your products and manufacturers?

We thoroughly vet the manufacturers we work with and prioritize products backed by relevant third-party certifications. We look for clear information about materials, quality, and sourcing to help you shop with confidence. Where available, certification details are included on individual product pages.

Where can I find product sizes, materials, and care instructions?

Check the product description for available details about sizing, materials, and care. If you need more information before ordering, contact us with the product name and your question.

How long will my order take to arrive?

Delivery times can vary by product and destination. Please review our shipping policy for details, or contact us before ordering if you need an item by a specific date.

Can I change or cancel my order?

Please contact us as soon as possible with your order number and the change you need. Changes or cancellations aren’t guaranteed, but we’ll check what’s possible.

How do I request a return?

Please review our refund policy for return eligibility and instructions. When contacting us about a return, include your order number and the item you’d like to return.